Booking & Pricing Terms

Version: 1 September 2026

1. Website estimates

Prices produced by the website are indicative planning estimates based on the information selected or supplied. They are not a fixed quote, invoice or guarantee of availability.

2. Confirmation before work

Before work begins, GoBright Services will confirm the service date, agreed scope, inclusions, exclusions and pricing basis. Pricing may be confirmed as a fixed total or as an hourly rate with the expected time or other agreed limit stated in writing.

3. Property information

The customer should provide accurate information about property size, condition, bathrooms, storeys, access, parking, furnishings, pets, hazards, stains and requested extras. Photos or an inspection may be requested before confirmation.

4. Variations and additional work

If the actual condition materially differs from the information provided, an undisclosed issue affects the work, or the customer requests work outside the agreed scope, GoBright will explain the proposed variation and its price or pricing method. Customer approval will be obtained before additional work that creates an extra charge proceeds. If a variation is not approved, GoBright may complete only the agreed scope where reasonably possible or stop the affected work.

5. Time and materials

Where an hourly or time-and-materials basis is agreed, the final charge is calculated using the disclosed rate and approved materials or extras. Where a fixed total is agreed, it changes only through an approved variation or another written term accepted by both parties.

6. GST and unavoidable charges

Any consumer price displayed or confirmed by GoBright should state the total payable amount, including GST and unavoidable fees where applicable. Any weekend, public-holiday, payment or other surcharge must be disclosed before the customer accepts the booking.

7. Results and limitations

Cleaning results depend on surface condition, age, wear, previous damage and the nature of stains or build-up. GoBright does not promise removal of every stain or control decisions made by landlords, agents or bond authorities.

8. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

9. Written records

Approvals and changes may be recorded by email, text message or another written method agreed with the customer. Customers should keep the confirmed scope and price for their records.