Cancellations & Rescheduling

Last updated: 7 August 2026

Preferred dates and confirmed bookings

Submitting the website form requests a preferred date; it does not by itself create a confirmed booking. A booking becomes firm only after GoBright confirms availability, the scope and pricing basis and the customer accepts.

Changing a booking

If you need to cancel or reschedule, contact GoBright as soon as possible. Any notice period, call-out amount or cancellation fee applying to a confirmed booking must be disclosed in the written confirmation before it applies.

Access problems and missed appointments

Please provide working access instructions and notify GoBright of changes. If access is unavailable, GoBright will try to contact the customer. Any proposed charge or rescheduling arrangement will be handled according to the accepted written confirmation and applicable law.

Weather, safety and events outside control

Exterior work may need to be rescheduled because of unsafe weather, access or site conditions. GoBright may also reschedule where illness, equipment failure or another event makes the work unsafe or impracticable, and will communicate as soon as reasonably possible.

Consumer rights

Nothing in this page excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.