Service Scope & Preparation

Confirming the scope

The written quote or booking confirmation lists the work included in your service. Tasks not listed are not automatically included. If you have an agent checklist, special surface, access issue or priority area, provide it before confirmation.

Preparing the property

Unless agreed otherwise, please provide safe access, working utilities needed for the service, suitable parking information and a reasonably clear work area. Secure valuables, fragile items and pets. Tell GoBright about known damage, delicate surfaces, hazards or restricted areas.

Access and safety

GoBright may decline or stop work in an area that cannot be accessed safely or presents an undisclosed hazard. Where reasonably possible, GoBright will discuss a practical alternative or a variation before proceeding.

Results and limitations

Results depend on age, wear, previous damage, staining, material and build-up. Cleaning cannot repair a surface or guarantee removal of every permanent stain, mark, odour, mould issue or landlord concern.